Description of Services
www.myidentity.co.nz allows users to view and purchase and personalise our range of medical identification jewellery and related products (the “Products”). Before accessing, visiting, or using our website, www.myidentity.co.nz, you must read and accept all of the terms and conditions contained herein. Each person that uses the website in any way
- must be eighteen (18) years of age or older; and
Users may be required to establish an account and log in to www.myidentity.co.nz in order to purchase our Products. You acknowledge and agree that you will be responsible for each and every access or use of www.myidentity.co.nz with your username and password, and that My Identity is authorised to accept such username and password as conclusive evidence that you wish to use the My Identity website, including and without limitation to purchase our Products. My Identity has no responsibility to monitor the use of your username and password and is not liable for any unauthorised access of your username and password.
You agree that all content, material, including information, data, software, text, design elements, graphics, images and other content (collectively, “Content”), contained in or delivered via the website or otherwise made available by My Identity in connection with the website (collectively, “Website Content”) is protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and proprietary rights and laws.
Terms of Sale for Products
For orders placed via our Website, payment may be captured up to 10 days before the order is shipped.
Returns and Repairs
Any requests for returns or repairs will be handled in accordance with our return and repair policy.
All of our medical identification items have a three (3) month limited warranty. If an item breaks within this three (3) month period which begins from the date of purchase, we will repair it for free one time. For any additional repairs, within this three (3) month period and for any repairs outside of the three (3) month warranty period, you will be charged a small fee.
The limited warranty is conditional upon your payment in full to us for all amounts due for each product.
My Identity makes no warranty or promise as the quality or free from defect of the website of any product of which we are selling.
Exclusions and Limitations
- We do not provide a warranty against dents, scratches or fading of plating, as they are considered normal wear and tear. Further, we do not provide a warranty against theft, loss, or chemical exposure including perfume damage.
- All leather medical IDs are not warrantied against water damage.
- Caduceus medical symbol and paint/inlay - all caduceus medical symbols and any paint/color fill on our metal pieces are conditionally warrantied for 3 months. Exposure to harsh chemicals, intentional damage, and/or abnormal wear will void your warranty.
Our website includes content and suggestions and examples of appropriate information to include on any medical identification item based on advice received from the St Johns Ambulance team. We do not guarantee that any such suggested information will be fully sufficient to alert any third party as to your or another person's medical condition. We further do not warrant that any item we sell will assist in a more timely medical response. Please be aware that we will not guarantee that wearing our medical identification jewellery will be noticed by third parties including first responders and we need to disclaim to anybody using our products that we will not be held liable for any claim.
Limitation of liability
My Identity and its owners, directors, ownership company, employees and affiliates will not be liable for any damages.
My Identity’s waiver of any condition, covenant, right or remedy under these terms and conditions will not be effective unless made in writing and any such written waiver shall not constitute a further waiver of the same or any other condition, covenant, right, or remedy.
If you have any questions or concerns about these terms and conditions please contact us by using the information provided on our Contact Us page - click here.